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Online User Feedback Analytics

Published 02/12/2011 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Kampyle provides users with a better way to receive and analyze feedback from customers and leads. The site allows users to receive reviews on their sales, marketing and customer support efforts. Kampyle compiles data into colorful, readable charts and graphs to break down the details and help website owners find trouble areas in their approach to converting visitors to customers. Through Kampyle, users can ask their visitors and customers questions and find out if there were any obstacles that may have deterred them from making a purchase, such as a broken link, website bug, or poor design choice. The user can also determine if their site has any product gaps or is missing any vital add ons that would entice users to make a purchase. The support side of Kampyle immediately gathers important information, such as the visitor’s session details including their operating system, location and browser, the URL where the feedback was generated and the visitors click stream.

Kampyle screenshot
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What is the history and popularity of the app?

Kampyle was founded in April of 2007 in Israel. The current team consists of around 10 individuals, including founder and Vice President of Marketing, Product and Business Development Eran Savir, CEO Ariel Finkelstein and Vice President of R&D Eylon Steiner.

What are the differences to other apps?

Kampyle gives users many ways to gather information directly from the people who matter the most to their business: the website visitor. Users can take the information they gather about their sales and marketing approach or customer support and locate any issues with their current system. Using Kampyle’s diverse collection of detailed reports and features, users can increase the profit of their websites by growing their conversion rate.

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How does the web app look and feel to use?

The Kampyle website has a very stylish, elegant look highlighted by the gently curled logo in red and silver. The website features a white background and colorful people icons. The application generates organized reports using color bar graphs, pie charts and more to break down information into a format that is much easier to consume.

How does the registration process work?

New users can join Kampyle by clicking on the green “Plans and Pricing” button positioned along the right hand side of the homepage. The user must select their desired membership before continuing. The registration form requires a full name, email address, password, phone number as well as agreement with the billing policy and terms of service. Enterprise customers can click on the white “Enterprise Solutions” button found on the pricing and plans page to request a quote for their business. The “More Information” form requires a name and email address. Optional fields are also provide for company name, job title and phone number.

What does it cost to use the application?

Kampyle provides users with three membership types to choose from. The first is the Bronze membership which includes up to three feedback forms, one user, 200 feedback items, basic reporting, SSL encryption and the ability to export to Excel for just under $100 per month. The Silver plan comes with a 15 day free trial (no credit card required to sign up for the trial) and costs around $250 per month. This membership upgrades to include up to five feedback forms, five users, 500 feedback items, expert feedback form templates, advanced reporting and Google Analytics integration. The most expensive plan is the Gold membership which costs just under $500 per month and includes up to seven feedback forms, 10 users, 1,000 feedback items, Google AdWords integration, SalesForce integration and account management.

Who would you recommend the application to?

Kampyle is a valuable tool for businesses. The pricing might be a little steep for a startup or small business. The application includes many tools that can help website owners find out what makes their customers buy or choose not to buy.

  • Receive feedback directly from your website visitors
  • Automatically review session information for support inquiries
  • Export data to Excel spreadsheets
  • Integrate with Google AdWords, Sales Force and Google Analytics (with specified accounts)
  • Discover product gaps or influential trends based on customer responses

Kampyle video

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Kampyle pricing

FREE - Permanently free version
Cheapest plan (per month) : $99.00
(3 feedback forms, 1 users, 200 feedback items)
Most expensive plan (per month) : $499.00
(7 feedback forms, 10 users, 1000 feedback items)




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